Refund Policy

Last Updated: 08 / 09 / 2026

At SleepyBerry, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are happy to assist you with a return, replacement, or refund, subject to the terms below.

​

1. Return Eligibility -

Customers may request a return or replacement within 7 days of delivery, provided the product meets the eligibility requirements outlined below.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must not have been washed, worn, altered, or damaged after delivery.

• Original packaging, tags, labels, and accessories should be retained where applicable.

• The product should be returned in a condition suitable for resale.

• Proof of purchase or the original order details may be required.

 

2. Damaged or Defective Products -

If your product arrives damaged, defective, or with a manufacturing issue, please contact SleepyBerry within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photographs of the product.

• Photographs of the packaging, where applicable.

• A brief description of the issue.

• A video, if necessary, to demonstrate the defect.

Our team will review the information and determine the appropriate resolution, which may include a replacement, return, refund, or another suitable solution.

​

3. Incorrect Product -

If you receive a product that is different from the one you ordered, please contact us within 48 hours of delivery.

After verification, SleepyBerry may arrange for the incorrect product to be returned and provide a replacement or refund, as applicable.

​

4. Non-Returnable Products -

Certain products may not be eligible for return or exchange, including:

• Products that have been washed or used.

• Products that have been altered or damaged after delivery.

• Products without original tags or packaging where these are required.

• Personalized or customized products, unless they are defective or incorrectly supplied.

• Products returned after the applicable return period.

• Products showing signs of misuse or improper care.

Please check the individual product listing for any product-specific return restrictions.

​

5. Return Process -

To initiate a return, please contact us at [your email address] with:

• Order number

• Customer name

• Product name

• Reason for return

• Photographs/videos where applicable

Once your request is reviewed and approved, we will provide instructions for returning the product.

Please do not send products back to us without receiving return instructions from SleepyBerry.

​

6. Return Shipping -

If the return is due to a damaged, defective, or incorrect product attributable to SleepyBerry, we may arrange or reimburse the applicable return shipping, subject to verification.

For eligible returns due to reasons such as change of mind, the customer may be responsible for return shipping costs.

The applicable shipping responsibility will be communicated when your return request is approved.

​

7. Refund Process -

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed using the original payment method or another appropriate method, as applicable.

Refund processing times may vary depending on the payment gateway, bank, card issuer, or other financial institution.

SleepyBerry is not responsible for delays caused by third-party payment providers or financial institutions.

​

8. Refund Amount -

For an approved refund, the eligible product amount will be refunded according to the circumstances of the return.

Original shipping charges may be non-refundable except where the return is due to an incorrect, damaged, or defective product attributable to SleepyBerry, or where otherwise required by applicable law.

Any applicable deductions will be communicated to the customer before processing the refund where reasonably possible.

​

9. Exchanges & Replacements -

Where an eligible product is damaged, defective, or incorrectly supplied, Sleepyberry may offer a replacement or exchange, subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund or another suitable option.

​

10. Product Colour & Minor Variations -

Home decor products, particularly printed or handcrafted textile products, may have slight variations in colour, texture, printing, or finish.

Colours may also appear slightly different depending on your device or screen settings.

Minor variations that do not affect the functionality or quality of the product may not qualify as defects or grounds for a return.

​

11. Order Cancellation -

Cancellation requests should be submitted as soon as possible after placing an order.

An order may be cancelled only if it has not already been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

​

12. Refund for Undelivered Orders -

If an order cannot be delivered due to circumstances attributable to the customer, such as an incorrect address, incomplete address, refusal of delivery, or repeated failed delivery attempts, the order may be returned to Sleepyberry.

Any refund or reshipping will be handled on a case-by-case basis and subject to applicable shipping costs and other terms.

​

13. Inspection & Approval -

All returned products are subject to inspection.

SleepyBerry reserves the right to reject a return or refund request if the product does not meet the eligibility requirements described in this policy, subject to applicable law.