Shipping Policy
Last Updated: 08 / 09 / 2026
At SleepyBerry, we carefully pack every order to ensure your home décor products reach you safely and in excellent condition. This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.
1. Shipping Coverage -
SleepyBerry currently ships orders across India.
Delivery availability may depend on the serviceability of the customer's location and the availability of our courier partners.
If a particular location is not serviceable, we will notify the customer and provide an appropriate resolution wherever possible.
2. Order Processing -
Orders are generally processed within [1–3 business days] after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may be longer during:
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Sales and promotional periods
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Festive seasons
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New product launches
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Unexpected operational circumstances
Once your order has been dispatched, you will receive shipping or tracking information through the contact details provided during checkout, where available.
3. Delivery Time -
After dispatch, orders are generally delivered within [3–7 business days], depending on the delivery location.
Estimated delivery times may vary due to:
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Customer location
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Courier availability
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Weather conditions
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Public holidays
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Transportation disruptions
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High order volumes
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Unforeseen circumstances
The delivery timelines displayed on our website are estimates and are not guaranteed unless specifically stated otherwise.
4. Shipping Charges -
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
SleepyBerry may offer free shipping on selected orders, products, locations, or during promotional periods. Any applicable free-shipping offer will be communicated on the website or at checkout.
5. Order Tracking -
Once your order has been shipped, you will receive a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.
You can use the tracking information provided to monitor the status of your shipment.
Tracking information may take some time to become active after the order has been handed over to the courier.
6. Delivery Attempts -
Our courier partner may make multiple delivery attempts before returning an undelivered package to us.
Please ensure that the name, address, phone number, and other delivery details provided at checkout are accurate.
SleepyBerry will not be responsible for delays or failed deliveries caused by:
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Incorrect or incomplete addresses
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Incorrect contact information
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Customer unavailability
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Refusal to accept the package
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Failure to respond to the courier
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Multiple unsuccessful delivery attempts
Additional shipping charges may apply if a package needs to be reshipped due to an incorrect address or failed delivery caused by the customer.
7. Delayed Deliveries -
While we aim to deliver all orders within the estimated time frame, delays may occasionally occur due to circumstances beyond our control.
These may include severe weather, natural events, transportation disruptions, courier delays, strikes, government restrictions, or unusually high shipping volumes.
If your order is significantly delayed, please contact our customer support team so that we can assist you in checking the shipment status.
8. Damaged Packages -
Please inspect the package carefully when it is delivered.
If the package appears visibly damaged, opened, or tampered with, we recommend documenting the condition of the package with photographs or video before opening it and contacting SleepyBerry as soon as possible.
If the product inside is damaged, defective, or incorrect, please contact us within [48 hours] of delivery with your order details and supporting photographs/videos.
Any approved replacement, return, or refund will be handled according to our Return & Refund Policy.
9. Wrong or Missing Items -
If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.
Please provide:
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Order number
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Description of the issue
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Photographs/videos of the package and product, where applicable
We will review the issue and provide an appropriate resolution.
10. Address Changes -
Customers are responsible for providing the correct delivery address during checkout.
If you need to change your shipping address after placing an order, contact us as soon as possible.
Address changes may not be possible once an order has been packed or dispatched.
11. Undelivered or Returned Shipments -
If an order is returned to SleepyBerry because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or customer unavailability, we may contact you regarding reshipping.
Additional shipping charges may apply for reshipping the order.
Any refund for an undelivered order will be processed in accordance with our Return & Refund Policy and applicable terms.
12. International Shipping -
Unless specifically stated otherwise, SleepyBerry currently does not offer international shipping.
If international shipping becomes available in the future, the applicable shipping charges, delivery timelines, customs duties, and other terms will be communicated separately.
13. Policy Updates -
SleepyBerry reserves the right to modify this Shipping & Delivery Policy from time to time.
By placing an order through our website, you acknowledge and agree to the terms of this Shipping & Delivery Policy.